Genisys is the cloud based WiFi platform by Airangel, leading international hotel WiFi provider, which enables easy internet access for your guests, real time customer engagement, and a suite of marketing tools and reports. In addition, our networking tools allow you to manage your wireless estate across multiple sites and hardware types, ensuring you have complete control.
The Admin Portal at the heart of Genisys is an easy-to-use management tool that gives you the ability to choose how your guests or visitors access the Internet and informs you precisely what is happening on your network.
Airangel's leading cloud-managed wireless solutions for enterprise hospitality, large public venues, and PRS & MDUs
At the heart of the hotel WiFi network solution is the cloud-based GeniSys admin and reporting dashboard. Customers are given full control over the guest WiFi service and can view detailed reports about both the guest activity, demographic data, plus network performance reports.
- Estate and hardware management tools
- Bandwidth management
- Package management
- Portal editor
- Conference manager
- Networking performance reports
- User reports and contextual data
- Export user contact details
- Network monitoring alerts
The data collected can be seen in graphic report form, exported into CSV, and more importantly is available via our API. By augmenting this information already stored in the central database with the WiFi data, enables organisations to create a single guest profile. By integrating with marketing platforms, CRM, PMS, and guest engagement apps, triggered actions can occur such as sending welcome emails, notifying staff when guests arrive, or personalising information displayed on screens. The sky’s the limit.
With Genisys’s conference manager tool, event organisers can offer secure and encrypted WIFi that is simple to administer. SSIDs can be personalised for specific events and can provide monetisation options. Multiple conferences and events can be catered for, each having their own private network allocated to their own rooms, halls and zones. The bandwidth can be set to accommodate the number of expected users ensuring a consistent quality of service for all attendees.
Login pages, custom SSIDs, and URL redirects can be created and allocated to each event, providing sponsorship opportunities where 3rd parties or event organisers can promote their brand and content.
Our latest service, which allows each guest to have their own private WiFi network that follows them from hotel to hotel no matter where in the world they travel. This unique solution opens up possibilities for guests to securely connect to other hotel and personal devices that were unreachable on traditional guest WiFi networks.
After their first login, guests can choose their own personal SSID that they can connect to at any hotel in the group. Once connected to the in-room WiFi, the Personal Area Network is deployed providing the guest with the ability to interact with other hotel devices such as the smart TV. Just like at home, guests can now stream their personal content, such as movies, or their holiday snaps, to the biggest screen in the room.
WiFi is an essential utility, like heat or hot water and property owners can use a quality WiFi to make their buildings more competitive and more desirable to prospective tenants. Our solution, designed for the private rental sector, includes all of the hospitality features and allows property managers to take control of the building’s connectivity. Airangel provide both the fiber connectivity and the tools to easily manage the WiFi network.
Residents have connectivity and their own private network from day one; building managers have options to easily upgrade internet packages and available bandwidth in just a few clicks. GeniSys’s reporting dashboard enables you to track and bill each unit based on their selected package. This is a unique way for landlords to resell their WLAN investment, at a much lower cost than ISPs.
Injection Jets – Banners, menus, icons, videos, and links that appear in the browser as the guest is online and surfing the internet. The timings can be set for how often they appear so that they do not become obtrusive. Impression and click-through reports can be viewed to help optimise engagement.
Email & SMS – After a guest has authenticated onto the network, email and SMS messages can be sent directly to the guest welcoming them to the hotel, or scheduled to keep them updated about hotel services and promotions. Triggers can also be created based on the guest’s location in the hotel. All the email and other contact data can be integrated with external engagement and marketing platforms.
Surveys – Guests can be directed to satisfaction surveys that are created in the WiFi management dashboard. Easily monitor guest feedback and create alerts based on the results. This enables hotel staff to intercept and resolve any issues that a guest may be experiencing to help preserve overall satisfaction scores.
URL redirects – Redirect guests as they login to any webpage. This can include pages detailing hotel promotions and services, third-party adverting or sponsored pages, or to loyalty membership registration pages.
Branded portal pages – The login pages that guest see when they connect to the WiFi provide an opportunity to showcase the hotel brand and display localised information about the individual hotels.
The top complaints in hotels are often how hotel WiFi treats a loyal guest like a stranger, the difficulty of getting beyond the WiFi login page & with the page multiple times each stay. Our service allows your loyal guests to instantly connect to the WiFi without ever having to login again. Guests can roam to any of your venues and seamlessly connect no matter who your HSIA provider happens to be.
Our solution can work along-side your existing hotel WiFi provider, enhancing the service that they can deliver. We add an extra layer of functionality and control, ensuring guests are recognised and treated as individuals, not strangers; they receive a service and internet access package tailored to them.
By connecting people with their devices, we enrich the data held and provide additional intelligence about your guests. Genisys Cloud Authentication enables you to reward your loyal customers with a seamless WiFi experience and personalised digital service across all of your brand locations.